Complaints & Support

Manage customer issues and station maintenance requests.

+12%

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New requests in last 24h

High

Open Tickets

Average wait: 2.4 hours

94%

Resolved Today

Target resolution: 90%

Critical

Refund Requests

Pending admin approval

Active Tickets

Customer	Station	ID / Priority	Status
JD John Doe Member since Jan 2023	DT-01 Downtown Hub	#WS-8832 urgent	In Progress
AS Alice Smith One-time User	WP-04 West Park	#WS-9104 medium	New
MK Marcus King Pro Plan	NS-02 North Shore	#WS-8776 low	Resolved
RL Robert Lee Member	DT-01 Downtown Hub	#WS-8902 urgent	New

Showing 4 of 18 active tickets

Internal Audit Log

Ticket created by Auto-System

TODAY, 09:12 AM

Assigned to Sarah Connor

TODAY, 09:45 AM

Sarah Connor added a note:

"Checking sensor logs for Machine LW-402-A during this timeframe. Possible rinse cycle timeout detected."

TODAY, 10:20 AM

Ticket Details

REF-ID: 44921

Assigned to: Sarah Connor (Support Level 2)

Session Data

Time

Oct 24, 14:32 PM

Wash Type

Premium Ceramic

Machine ID

LW-402-A

Payment Status

Captured

Customer Description

“The wash didn’t remove the bird droppings from the hood, and there seems to be a new faint scratch on the left door. The machine seemed to stop twice during the rinsing cycle. Very disappointed as a frequent user.”

Attached Evidence

Resolution Actions